Refund & Cancellation Policy
Effective Date: [Insert Date]
At Moon & Mind Astro Hut, we are committed to providing high-quality astrology consultations and personalized digital services. As our services are customized for each client based on individual birth details and specific requirements, we maintain the following Refund & Cancellation Policy.
By booking any consultation, purchasing a report, or using our services, you agree to this policy.
1. Nature of Our Services
Moon & Mind Astro Hut provides personalized digital services, including but not limited to:
- Birth Chart (Janam Kundli) Analysis
- Horoscope Readings
- Numerology Reports
- Vedic Astrology Consultations
- Marriage & Compatibility Reports
- Career Guidance
- Business Guidance
- Health Guidance (for spiritual and general wellness purposes only)
- Personalized Astrology Reports
- Online Consultations
- Digital Astrology Products
Because these services are created specifically for each client, they cannot be returned once work has commenced.
2. Cancellation Policy
Before Work Begins
You may request to cancel your order before our astrologer has started preparing your report or consultation.
If your cancellation request is approved, you will receive either:
- A full refund, or
- A refund after deducting any applicable payment processing or administrative fees.
After Work Has Started
Once our team has begun:
- Preparing your astrology report,
- Analysing your birth details,
- Conducting research,
- Creating personalized recommendations,
the order cannot be cancelled.
No refunds will be issued after work has commenced.
Consultation Appointments
If you have booked an online consultation:
- Cancellations made at least 24 hours before the scheduled appointment may be rescheduled or refunded (less any applicable payment processing fees).
- Cancellations made less than 24 hours before the appointment are generally non-refundable.
- Failure to attend a scheduled consultation without prior notice (“no-show”) will result in the appointment being forfeited without a refund.
Moon & Mind Astro Hut may, at its sole discretion, offer one complimentary rescheduling in exceptional circumstances.
3. Refund Policy
Eligible Refunds
Refunds may be considered only in the following circumstances:
- Duplicate payment for the same service.
- Incorrect amount charged due to a technical error.
- Cancellation approved before work has commenced.
- We are unable to deliver the purchased service for reasons within our control.
Approved refunds will be processed to the original payment method.
Processing times may vary depending on your payment provider or financial institution.
Non-Refundable Services
The following services are non-refundable once work has begun or the service has been delivered:
- Personalized astrology reports
- Janam Kundli analysis
- Numerology reports
- Horoscope readings
- Compatibility reports
- Consultation sessions that have already taken place
- Downloadable digital products
- Customized recommendations
- Email consultations
- Chat consultations
- Video consultations
4. Digital Product Policy
All astrology reports, PDFs, downloadable content, and digital products are considered delivered once:
- They have been emailed,
- Made available for download,
- Sent through your customer account, or
- Delivered through any agreed communication platform.
Due to the nature of digital products, they cannot be returned.
No refunds will be issued after successful delivery.
5. Delays
Our estimated delivery times are provided for guidance only.
Occasionally, delivery may be delayed due to:
- High order volumes
- Public holidays
- Technical issues
- Incomplete or incorrect client information
- Circumstances beyond our reasonable control
Delivery delays do not automatically qualify for a refund.
6. Incorrect Information Provided by the Client
Clients are responsible for providing accurate:
- Name
- Date of birth
- Time of birth
- Place of birth
- Contact details
Moon & Mind Astro Hut is not responsible for inaccurate reports resulting from incorrect information supplied by the client.
If an error is identified before report preparation is complete, we may correct the information where possible.
7. Technical Issues
If you experience difficulties receiving your report due to technical issues such as:
- Email delivery failure
- Download errors
- Website problems
please contact us promptly.
We will make reasonable efforts to resend or restore access to your purchased digital product.
8. Satisfaction Policy
Astrology is an interpretive and spiritual practice.
Because interpretations may vary and outcomes cannot be guaranteed, dissatisfaction with:
- Predictions,
- Interpretations,
- Advice,
- Guidance,
- Personal opinions,
does not constitute grounds for a refund.
9. Service Refusal
Moon & Mind Astro Hut reserves the right to refuse or cancel any order if:
- False information has been provided.
- Fraudulent activity is suspected.
- Abusive or threatening behaviour occurs.
- Payment cannot be verified.
- The requested service is outside our scope of expertise.
Where appropriate, any eligible refund will be processed.
10. Chargebacks
If you initiate a payment dispute or chargeback without first contacting us to resolve the issue, we reserve the right to:
- Suspend access to our services,
- Cancel pending orders,
- Decline future bookings until the dispute has been resolved.
We encourage clients to contact us directly so we can work toward a fair solution.
11. Exceptional Circumstances
We understand that unexpected situations can arise.
Refunds, credits, or rescheduling outside this policy may be considered at our sole discretion in exceptional circumstances, including serious illness, family emergencies, or other significant events. Supporting information may be requested where appropriate.
12. Changes to This Policy
Moon & Mind Astro Hut reserves the right to update or modify this Refund & Cancellation Policy at any time.
Any changes will become effective upon publication on our website.
Continued use of our services after updates are posted constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions regarding this Refund & Cancellation Policy or wish to request a cancellation or refund, please contact us:
Moon & Mind Astro Hut
Email: [Your Email Address]
Website: [Your Website URL]
Business Hours: [Your Business Hours]
We aim to respond to all enquiries within 2–3 business days.